Frequently Asked Questions - Baybrook

Our goal is to provide every guest with an unforgettable experience through unmatched hospitality, the highest quality food & beverages, and flawless presentation.

We suggest arriving at least 30 minutes prior to the start of your show, which will allow you to choose your preferred seats, as well as look over the menu while the house lights are still up.  Once you have purchased your movie ticket you may enjoy any menu item from our full service bar and lounge.  Inside each table is a copy of our extensive menu along with our custom order cards.  Simply write down your selections on the order card and press the button on top of the table.  This alerts your server that you are ready to place your order.  When ordering alcoholic beverages, please be prepared to show a valid government issued form of identification.  You may order as many times as  you wish until last call, which is 30 to 40 minutes before the end of your show.  Your server will be your cashier and process your payment prior to the end of the film.

Yes.  We offer a wide selection of beers (bottles and draft), wines and mixed drinks - including some of our own special recipes.  Our selection changes from time to time, so please refer to our menu or ask your server about specific drink selections.

Ticket prices do not include food or drinks.  We will do a last call near the end of the movie, at which time a bill will be provided for any food or drinks ordered throughout the movie.  Your server will be your cashier and will collect payment prior to the end of the film.

We offer a wide variety of appetizers, entrees, and desserts.  You can view our full by clicking the Menu link on the site navigation menu.

We do not allow outside food or drink in our theaters.

We do not require you to purchase anything inside the theater; however, we do not allow any outside food or drinks inside the building.

Guests under the age of 18 must be accompanied by an adult at all times while visiting our theaters.

For the protection of our valued guests, you may only purchase tickets at the box office or at starcinemagrill.net.

Simply bring the same credit card you used to make the purchase, or the 12 digit confirmation code that is on the e-mail confirmation and we will redeem them for you at the box office.

Unfortunately, any lost or misplaced tickets will have to be purchased again.

Any tickets that you wish to exchange for a different show time or a rain check must be done at the theater before your movie begins.  Refunds will only be offered in the rare case that a show is cancelled.

Yes!  All of the seating at our Baybrook location is reserved.  You may pick your seat when you purchase a ticket on the website or at the theater.

The Tuesday special ticket price does not apply to premieres or special screenings.  However, we do offer our regular food and drink specials for premieres and special screenings.

We kindly ask that all of our guests arrive at least 30 minutes before the scheduled show time.  At Star Cinema Grill we try our hardest to accommodate all of our guests.  If you are not satisfied with the seats available, we will gladly exchange your tickets for another show time.

Yes.  We would love to host your party or event at any of our locations.  Private theaters are available upon request; however, certain restrictions and/or fees may apply.  Simply submit a request on our Events page, and we will contact you to begin the process.

Yes.  We offer gift cards for our guests in any denomination from $20 - $500.  A gift card from Star Cinema Grill makes a perfect gift for anyone including business partners, family, friends, or significant others.

Yes.  Our guests can use their gift cards for tickets, food, and drinks.

We are always looking for great people to join our team.  Please click here to fill out an easy on-line application or apply in person.

Advertising on the big screen is a great way to get your name in front of hundreds of thousands of people.  We have partnered up with National CineMedia who handles all of our on-screen advertising.  CLICK HERE for more information.

We allow guests to attend movies dressed in costumes within certain guidelines. Costumes should not be overly revealing or excessively scary. No masks or full face paint are allowed. No weapons - real, prop or toy - are allowed. If you have questions about our policy, please contact the theater management before you arrive to ensure that you won't be turned away.